Get in touch
We'd love to hear from you. Reach out to the right team below.
General Enquiries
Questions about Loopion? We'd love to hear from you.
hello@loopion.ai
Sales
Interested in Loopion for your team or organisation? Let's talk.
sales@loopion.ai
Support
Need help with your account or the platform? Our team is here.
support@loopion.ai
Security
Security questions, vulnerability reports, or DPA requests.
security@loopion.ai
Privacy
Data subject requests, GDPR, or privacy concerns.
privacy@loopion.ai
Partnerships
Interested in integrating with or partnering with Loopion?
sales@loopion.ai
Billing
Invoices, receipts, refunds, or payment questions.
billing@loopion.ai
Careers
Interested in working with us? Introduce yourself.
careers@loopion.ai
Press
Media enquiries, interviews, and press resources.
press@loopion.ai
Support hours & response times
Support is provided in English by our team in London. Email support@loopion.ai or use live chat.
Hours of operation
Monday to Friday
09:00–18:00 UK time (GMT/BST)
Closed on England & Wales public holidays. Messages received outside these hours are picked up on the next business day.
First response
Within 1 business day
Every email and chat message receives a human first response within one business day of receipt. Live chat is usually answered within minutes during working hours.
Urgent issues
Within 4 business hours
Service unavailability, suspected data loss and security reports are triaged within 4 business hours. Mark the subject line URGENT.
Prefer to read first? The Help Centre and FAQ cover most setup and billing questions.
Live chat
Get in touch with us via live chat — the fastest way to reach the team.
Suite RA01, 195–197 Wood Street, London, E17 3NU, United Kingdom
Support hours: Monday to Friday, 09:00–18:00 UK time. First response within 1 business day.