Common questions

Add our assistant email to your calendar invite, or activate auto join in your settings, so it joins all your meetings automatically — that's it. Loopion auto-detects meetings from your calendar and joins silently. No app to install, no browser extension. Setup takes about 60 seconds.

About 60 seconds. Add the Loopion assistant email to your calendar, connect your Teams channel, and you're live. No IT department needed.

That's where Loopion shines. It automatically detects recurring series and tracks actions across every occurrence. The longer you use it, the more powerful the accountability loop becomes.

Microsoft 365 (Outlook) and Google Calendar. Simply connect your calendar through Loopion's settings page. If you do require another calender to be connected, email us on support@loopion.ai and our team will get back to you within 24 hours.

Yes! All you need to do is go to your calender in Loopion and press once on the meeting you do not want the assistant to join. You will see the green robot icon turn grey meaning the assistant will not join that specific meeting, keeping private discussions, private.

They do what they do great! We dont specialise in transcription. We specialise in closing the loop and moving businesses forward. Loopion is the only platform that automatically reposts outstanding actions into your next meeting. Actions carry forward meeting to meeting until they're done. It's the difference between taking notes and driving results.

When your recurring meeting happens again, Loopion posts three sections: new actions from this meeting, actions completed since last time, and actions still outstanding (with days outstanding). Nobody can say 'I forgot.'

Yes. Loopion runs in the background of meetings your team already attends. There's nothing to learn, install, or manage. Accountability happens automatically. If you enforce the SWORD framework, it will strengthen what you get out of Loopion. It will ensure accoutability and completing actions becomes the culture.

Incomplete actions are automatically resurfaced in the next meeting and visible to the entire team. Nothing gets lost, ignored, or forgotten.

No. Loopion ensures actions from meetings actually make it into execution. It works alongside your existing tools by closing the gap between discussion and delivery.

Loopion produces high-quality transcripts with speaker attribution across 99 supported languages. Accuracy varies with audio quality, accents, background noise and overlapping speakers — and you can always review the transcript alongside the extracted actions.

Yes. AI may occasionally miss actions, especially implicit ones. A great way to ensure accurate extraction, use our SWORD framework. Ensure at the end of a meeting before everyone leaves you are very clear on what the actions are, who owns them and when they are due for completion. This is how high performing teams stay high performing. We recommend reviewing extracted actions after each meeting. You can edit, add, or remove actions at any time.

No. Your data is never used to train or fine-tune AI models. We use API-based inference only. See our AI Usage Policy for details.

Yes. Audio is deleted the moment your summary and actions are delivered — zero-day retention, we never store raw recordings. Transcripts live only in your workspace, protected by encryption, strict workspace isolation and role-based access controls. We do not create or retain voiceprints or biometric voice profiles, and your data is never used to train shared AI models.

Customer data is hosted and processed within the European Union. Loopion is designed to support your GDPR obligations — see our GDPR page, DPA and subprocessor list for details.

Yes. Loopion joins as a visible, named participant — it's never hidden. We beleive in full transparency, if you wouldn't like to be recorded without knowing, neither would your colleagues and we respect that. We recommend informing participants in the calendar invite. See our Recording Consent policy.

Yes. Every plan comes with a 14-day money-back guarantee — if Loopion isn't right for your team, tell us within 14 days and we'll refund you in full. You can cancel anytime.

Yes. The built-in ROI tracker calculates time saved, execution improvement, and waste reduction in real pounds. Show your leadership exactly what accountability is worth.

Yes. Cancel at any time. You'll keep access until the end of your billing period. No cancellation fees.