Billing, minutes & plans

Included minutes

• Each plan includes a monthly allowance of captured meeting minutes — see the Pricing page for current plans.
• Minutes reset at the start of each billing cycle. Unused minutes don't roll over.
• You can see your usage anytime in Settings → Billing.

Top-ups

• If you run low mid-month, buy a top-up bundle from the billing page.
• Available bundle sizes and monthly caps depend on your plan.
• Top-up minutes are used after your included minutes.

Invoices & receipts

• Every payment generates a receipt email with a link to the invoice PDF.
• All invoices are listed in Settings → Billing.
• Add your company billing details and VAT number on the billing page — they appear on your invoices.

The 14-day money-back guarantee

If Loopion isn't right for your team, tell us within 14 days of your first purchase and we'll refund you in full. Email billing@loopion.ai or use the billing page.

Cancelling

• Cancel anytime from Settings → Billing — your plan runs to the end of the paid period.
• Your data remains available per your plan's retention settings; you can export or request deletion.
• If a payment fails, we email you with a grace period before any restriction — update your card in Settings → Billing to resolve it.