Troubleshooting common issues
Most issues come down to a handful of causes. Work through the relevant section — and if you're still stuck, support is one email away.
The assistant didn't join my meeting
- Check the meeting had a Microsoft Teams or Zoom joining link — those are the supported platforms.
- Check the meeting was recognised: it should appear in your Loopion calendar/meetings view before the start.
- Waiting room / lobby: the assistant waits until admitted. If nobody admitted it, it couldn't capture.
- If your calendar connection was blocked by IT, invite the assistant email directly to the meeting instead.
- Check the assistant wasn't disabled for that meeting on the meeting page.
No summary or actions arrived
- Processing usually completes within minutes of the meeting ending, but long meetings take longer.
- Check the meeting page in Loopion — it shows the current status.
- Check your spam folder for the summary email, and add loopion.ai to safe senders.
- Loopion automatically retries many temporary processing failures — if a meeting stays stuck, contact support with the meeting date and title.
A speaker was attributed incorrectly
- Attribution uses participant info, on-screen names, captions and timing. Joining from a meeting-room device or a second account can confuse it.
- You can correct speaker attribution on the meeting page — corrections apply to the transcript and the actions.
- Encourage participants to join with their own named accounts for best results.
An action is missing or wrong
- AI can miss implicit commitments ("maybe someone should look at that…"). Explicit owner + deadline phrasing captures best.
- Add, edit or remove actions on the meeting page — the loop treats manual actions exactly like captured ones.
- Wrong owner or date? Edit the action — carry-forward and reminders update automatically.
Transcript quality is poor
- Audio quality is the biggest factor: headsets, quiet rooms and one-speaker-at-a-time all help materially.
- Heavy crosstalk and background noise reduce accuracy for every transcription system.
- For multilingual meetings, see the Languages guide — mixed-language handling has its own tips.
I can't see a meeting I expected to see
- Meeting visibility is participant-scoped — you see meetings you were part of.
- If a colleague ran the meeting and you weren't an attendee on the invite, ask them to share the recap.
- Owners and managers can review team-level analytics without opening individual meetings.
Related articles
Using Loopion with Microsoft Teams →Using Loopion with Zoom →Actions, reminders & carry-forward →Contact support →
Still stuck? Email support@loopion.ai — we aim to reply within 24 hours on business days.